<div class="xblock xblock-public_view xblock-public_view-vertical" data-course-id="course-v1:digitalearthafrica+DEA101+2021" data-init="VerticalStudentView" data-runtime-class="LmsRuntime" data-runtime-version="1" data-block-type="vertical" data-usage-id="block-v1:digitalearthafrica+DEA101+2021+type@vertical+block@87c7f1fd5a3b4838aeb9b96c80bf27f6" data-request-token="55faf1764d0211f1b4d66b8c55c4de7e" data-graded="True" data-has-score="False">
<div class="vert-mod">
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<p>DE Africa’s support ecosystem is designed so you’re never stuck for long. Start with the <strong>Knowledge Base</strong> for fast answers to common issues (sign-in, verification codes, Sandbox access, etc.). Use the <strong>Community/Forum</strong> to ask “how do I…?” questions and learn from peers and instructors. When you need one-to-one help, raise a ticket with the <strong>Help Desk</strong>; they can assist with account issues, platform errors, and access problems.</p>
<p><img height="552" width="1176" src="/assets/courseware/v1/651eec07389586132f3094adbcf4248a/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image16.png" alt="Africa Help Desk" /></p>
<p>We’ll show you how to <strong>search the Knowledge Base effectively</strong>, what to include in a great Help Desk ticket (screenshots, error text, the page URL), and when to escalate. We’ll also link the <strong>User Guide</strong> and <strong>Contact</strong> page for deeper technical documentation or direct contact options. You’ll leave this subsection knowing exactly where to turn — and what information speeds up a solution.</p>
<p><em>💬 <strong>Pro tip</strong>: When submitting a ticket, include: your username/email, the page link, steps to reproduce, and a screenshot of any error message.</em></p>
</div>
</div>
</div>
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<p>After this subsection, you will be able to:</p>
<ul>
<ul>
<li>Find answers in the <strong>Knowledge Base</strong> and <strong>User Guide</strong>.</li>
<li>Ask peers and staff in the <strong>Community/Forum</strong>.</li>
<li>Submit a <strong>Help Desk</strong> ticket when you need hands-on support.</li>
</ul>
</ul>
</div>
</div>
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<ul>
<li><strong>Knowledge Base & Help Desk</strong>: Search FAQs and guides or <strong>submit a ticket</strong> at the <a href="https://helpdesk.digitalearthafrica.org/portal/en/kb" target="_blank">DE Africa Help Desk</a>.</li>
</ul>
<p><img height="497" width="1059" src="/assets/courseware/v1/c4aa5c08c80575a1225bf90f05dbbbf3/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image17.png" alt="DE Africa Help Desk" /></p>
<p><img height="532" width="1047" src="/assets/courseware/v1/1cf91929dbe05af3f2b27bfb93bf18ca/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image18.png" alt="DE Africa Help Desk Page" /></p>
<ul>
<li><strong>Community/Forum</strong>: Post questions and share insights with other learners (see <strong>Community/Forum</strong> link in your course).</li>
</ul>
<p><img height="518" width="1060" src="/assets/courseware/v1/2af0aa42b8039690b135fa3ee30d121b/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image19.png" alt="Forum" /></p>
<p></p>
<ul>
<li><strong>User Guide</strong>: Technical docs, platform tools, and data references live in the <a href="https://docs.digitalearthafrica.org/en/latest/index.html" target="_blank">DE Africa User Guide</a>.</li>
</ul>
<p><img height="512" width="1074" src="/assets/courseware/v1/d8dbe06f2854714184f5708d1be23f01/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image20.png" alt="User guide page" /></p>
<ul>
<li><strong>Contact page</strong>: Direct contact options are listed at <a href="http://docs.digitalearthafrica.org/en/latest/about/contact.html" target="_blank">Contact & Help</a>.</li>
</ul>
<p><img height="682" width="1103" src="/assets/courseware/v1/974d0176c24b04446e870fb3375056ab/asset-v1:digitalearthafrica+DEA101+2021+type@asset+block/Image21.png" alt="Contact and Help Page" /></p>
<p><em>💡 <strong>Tip</strong>: Check the Knowledge Base first for common Sandbox questions (verification codes, password resets, etc.). It’s fast and often has exactly what you need.</em></p>
<p></p>
<p></p>
<p></p>
<p></p>
<p></p>
</div>
</div>
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<div class="page-banner"><div class="alert alert-warning"><span class="icon icon-alert fa fa fa-warning" aria-hidden="true"></span><div class="message-content">Question 1 is only accessible to enrolled learners. Sign in or register, and enroll in this course to view it.</div></div></div>
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<div class="page-banner"><div class="alert alert-warning"><span class="icon icon-alert fa fa fa-warning" aria-hidden="true"></span><div class="message-content">Question 2 is only accessible to enrolled learners. Sign in or register, and enroll in this course to view it.</div></div></div>
</div>
</div>
</div>
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<p>You now know where to find answers, ask the community, and contact support. Keep these links handy!</p>
<p></p>
</div>
</div>
</div>
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